Do I have to buy a new telephone?

No. However, if you would like to take advantage of the enhanced features check that your telephone has a RECALL button R,# and *.

Can I make international calls on my Cable telephone?

You have full access to call anywhere in the world. The difference with Cable telephone is that your calls are likely to be clearer and more cost effective.

Can I still call Directory Enquiries and the Operator?

Yes. Just call 192 for Directory Enquiries and 100 for the Operator.

Will I still be listed in the Phone Book and with Directory Enquiries?

The choice is yours. You can be listed in the Phone Book and with Directory Enquiries or choose to be ex-directory making your number inaccessible to anyone except the emergency services. If you would like to be listed with Directory Enquiries but not in the telephone book only people who know your name and address will have access. Please note we do not operate a Directory Enquiry service, nor do we issue telephone numbers on request.

What do I do if I want additional features and extensions on my existing Cable Phone service?

Whatever you want, whether it's another telephone line or extension or any of the features available to you, just call Customer Service and they will be happy to arrange it for you.

What happens if I move house?

If you are moving within our franchise area and your new home is serviceable, we can arrange to install Cable services in to your new home. You may be able to take your existing telephone number with you at no extra charge. If you are moving to another area, call Customer Services and they will tell you which Cable company to call, to connect Cable to your new home.

What can I do it I receive malicious or nuisance calls?

Call our dedicated Call Trace Bureau staff on (01223) 567301 between 9 am and 5 pm, Monday to Friday. You can also call the Call Trace Bureau Advice Line 24 hours a day on (01223) 569965.

Am I charged for calls to Customer Services?

If you are calling from a Cable line your call is free.

Reporting a fault

We aim to respond to 90% of our incoming calls to Customer Service within twenty seconds, and to answer 98% of all incoming calls within thirty seconds. Our Customer Service Department will be pleased to advise you of the circumstances in which 'call out' charges may apply.

Where a fault is traced to our system or any associated equipment which we have supplied, we shall arrange repair, adjustment or replacement of equipment as necessary, to restore and maintain an efficient service. For Cable Phone, we aim to respond to any report of a telephone fault within four hours, Monday to Saturday (8am - 8 pm). In the event that you have no telephone service, for example, complete loss of dial tone, and a report is made on a Sunday or outside normal operational hours, the Company's engineers will attempt to call at your premises as soon as possible to address the fault.

If you would like to correspond with us by letter please write to:
Customer Operations Support
Cambridge Cable Group
Unit 208, Science Park
Milton Road
Cambridge
CB4 4GZ